Create a Return

NOTE: You can raise a return request only once per order. Make sure to select all items you wish to return at that time. Once a return request is submitted, no additional items from the same order can be included.

To create a return, you first need to login to your account. 

1.    Ensure you have the app installed and updated to the latest version. 

2.    Click on 'LOG IN / REGISTER'.

3.    Enter the email address you used to place the order, and then click on 'GET OTP CODE'.

4.    After you receive the OTP, you will be able to access your account. Click on 'Create a return'.

5.    All your orders will be displayed, and you will only be able to return orders that have not exceeded the 14-day return window. Click on 'RETURN'.

6.    After you click on 'RETURN', all items in your order will be listed. Simply select the item you wish to return, choose the reason for the return from the dropdown menu, and then click on 'CONTINUE'.

7.    Select your refund method, and then click on 'CREATE RETURN'.

8.    Now that your return request has been raised, please note the following:

8.1.    For UAE returns: The courier will contact you within 48 hours to collect the item(s) from your address.

8.2.    For international returns: The courier will contact you within 2-3 working days to collect the item(s) from your address.

8.3.    For US returns: DHL will send you an email with the shipment label within 2-3 working days. We kindly request you attach the shipping label to the package before dropping it off at the nearest DHL station. You can locate the nearest DHL station here.

If you have any issues raising a return, please contact our customer support team through any of the following channels: