Return and Exchange Policy

1. Our Return Policy:

1.1.    We offer worldwide free returns for all our products. 

1.2.    For returns to be free of charge, the return request must be placed through us. If you coordinate directly with a courier for a return, TGM is not responsible for the return fees. You can learn how to create a return here.

1.3.    You can raise a return request only once per order. Make sure to select all items you wish to return at that time. Once a return request is submitted, no additional items from the same order can be included.

1.4.    Items purchased online cannot be returned or exchanged in-store, and vice versa; items bought in-store cannot be returned or exchanged online. Customers should contact the store for assistance in such cases. 

1.5.    Items purchased online from other resellers cannot be returned or exchanged through us (e.g., items purchased from Namshi cannot be returned or exchanged through TGM). Customers should contact the respective reseller company for assistance in such cases.

1.6.    When raising a return, you can choose to receive a refund as a voucher or have it returned to the original payment method.

1.7.    For COD (Cash on Delivery) orders, the refund can only be issued in the form of a voucher. 

1.8.    Vouchers are not applicable for the US, Canada, and Europe, due to logistical challenges with customs clearance (we can only refund as back to source).

1.9.    Vouchers issued from our end cannot be redeemed in our official store or any other retail outlets that resell our products. They can only be redeemed through our TGM website.

1.10.    Shipa, Aramex, and DHL are our official return courier partners. Shipa handles all UAE Returns. Aramex handles worldwide returns. DHL handles all US Returns.

1.11.    The courier will arrange for the pickup of items from customers, except for customers in the US. In the US, you will need to drop off the shipment at the nearest DHL branch, ensuring that the shipping label is printed and affixed to the package. You can locate the nearest DHL station here. 

2. Our Exchange Policy:

Unfortunately, we don’t offer exchanges. You can return the products then place a new order. You can learn how to create a return here.