If you are facing an issue with our return center, first ensure that you are raising the return correctly. You can follow the steps outlined here.
If you are still experiencing an issue, please reach out to our customer support team through any of the following channels. Kindly provide:
1. A screenshot of the error.
2. The item(s) you wish to return.
3. The return reason.
4. Your refund preference (Voucher code or original payment method).
NOTE: Voucher codes are not applicable for US, Canada, and Europe.
This information will allow our team to process the return on your behalf.
Channel | Details | Availability |
---|---|---|
Email | 9 AM to 3 AM (UAE time) | |
WhatsApp | 9 AM to 3 AM (UAE time) | |
Instagram | 9 AM to 3 AM (UAE time) | |
Call | +971 6005-23-846 | 9 AM to 9 PM (UAE time) |
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